About Us
A luxury modest brand that provides timeless and elegant pieces. Discover our selection of sophisticated and refined garments that embody the essence of luxury modest fashion. Build your timeless wardrobe through us, as we provide quality and luxury pieces. Indulge in the opulence of our handpicked selection of high-quality and luxurious wardrobe essentials.
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Return and Exchange Policy
Return Policy: We offer returns and exchanges within a 14-day window for eligible items from the date of purchase. Reimbursement offered through exchange or store credit. If 14 days have passed since your purchase, unfortunately, we cannot offer you a store credit or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. The item must be free of makeup, odor, or perfume scent. Shipping fees paid on your original order are non-refundable.
Exchange: you can exchange your item for the same item in another size/colour, or exchange your product for a completely new item of your choice.
Return Process: To initiate a return, please contact our customer support with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
Return Shipping: Customers are responsible for return shipping costs, unless the item received was damaged or defective. In such cases, we will cover the return shipping costs.
Terms and Conditions
Welcome to Timeless by Khaylan! Before you explore our fabulous collection of fashion, please take a moment to review our terms and conditions. By accessing or using our website, you agree to abide by the terms outlined below.
1. Acceptance of Terms:
- By using our website, you acknowledge and agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our site.
2. Privacy Policy:
- Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
3. Use of the Website:
- You agree to use our website for lawful purposes only and not to violate any applicable laws or regulations.
4. Intellectual Property:
- All content on this website, including images, text, graphics, logos, and other materials, is the property of Timeless by Khaylan and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written consent.
5. Product Information:
- We strive to provide accurate and up-to-date product information. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, prices, or other content.
6. Orders and Payments:
- By placing an order on our website, you agree to provide accurate and complete information.
- All payments are processed securely. We do not store credit card details.
8. Returns and Refunds:
- Review our Return Policy for details on returns, exchanges, and refunds.
9. User Accounts:
- If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or devices.
10. Changes to Terms: - We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.
11. Termination of Access: - We reserve the right to terminate or restrict your access to our website for any reason without notice.
12. Contact Information: - For questions or concerns regarding these terms and conditions, please contact our customer service team at admin@timelessbykhaylan.com
Thank you for choosing Timeless by Khaylan. We appreciate your business and look forward to providing you with a fantastic shopping experience!